How it works
No mystery between
pickup and delivery.
Shipping a car shouldn't feel like handing your keys into a black box. Here's the whole process, start to finish — including the parts most companies gloss over.
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Book it
Start with the quote tool or a phone call. You'll get an estimate range up front — the final price is confirmed by our team once we've checked the route and the schedule, so there's no bait number that grows later. When you book, we agree on a pickup window that works for you.
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Pickup & multipoint inspection
The driver meets you at your door — service is door-to-door, always. Before the car goes on the trailer, the driver walks the vehicle with you and records a multipoint inspection: existing dings, scratches, mileage, overall condition. You get a copy of that report. It protects both of us — the car's condition is on paper before it moves an inch.
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Transit
Your vehicle rides on an open carrier — the same kind that delivers new cars to dealerships — secured and fully insured for the whole trip. If anything changes with the schedule, you get a call. That's not a slogan; a phone call is cheaper than an unhappy customer.
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Delivery
The driver brings the car to your delivery address, and you walk it together against the same inspection report from pickup. Check it over, take your time. Then the keys are back in your hand.
Insurance
Covered the whole way.
Every vehicle we haul is fully insured while it's in our care — loading, transit, and unloading. That coverage rides with the truck, not with fine print. If you want proof of coverage before you book, ask; it's a normal request and we're glad to provide it.
Pair that with the pickup inspection report and you have the two things that actually matter if something goes wrong: documented condition and real coverage.
Timelines
Days, not weeks.
Most East Coast routes run 1–5 days door to door once the vehicle is picked up — a New Jersey–Florida run typically lands in 2–4. Longer cross-country hauls generally run 7–10 days.
We give you a window, not a fake guarantee, because weather, traffic, and the other vehicles on the load are real. What we do promise: you'll know the window before you book, and you'll get a call if it changes.
FAQ
Straight answers.
Do you offer enclosed transport?
No — Marco's runs open transport only. Open carriers are how the overwhelming majority of vehicles ship in this country, including brand-new cars headed to dealerships. It's safe, it's efficient, and it keeps the price honest. If your vehicle truly needs an enclosed trailer, we're not the right fit, and we'd rather tell you that than sell you something we don't do.
Is it door-to-door or do I drop the car at a terminal?
Door-to-door, always — it's our standard service, not an upgrade. The driver picks up at your address and delivers to the destination address. If a street is too tight for a 75-foot rig, the driver will arrange a safe nearby spot with you, like a parking lot around the corner.
What happens if something happens to my vehicle?
Here's the honest answer. Before your car is loaded, it gets a multipoint inspection and you get a copy of the report — so its condition is documented, on paper, by both of us. Every load is fully insured. If you ever believe something changed between pickup and delivery, call us at 908-810-0190 or email info@marcosautotransport.com and we'll deal with it directly, person to person, with the report in front of us.
How long will my shipment take?
Most East Coast routes run 1–5 days door to door after pickup; cross-country is typically 7–10. You'll get a specific window when we schedule your pickup, and a call if anything shifts.
My car doesn't run. Can you still ship it?
Yes. Non-running vehicles need a winch and extra time to load, so there's a flat fee on top of the normal rate — you'll see it itemized in your estimate before you commit, not discovered on the invoice.
Can I pack personal items in the car?
Keep it light, and keep it legal. No perishables, medicine, firearms, hazardous materials, or anything irreplaceable — the vehicle isn't a climate-controlled or secured cargo box, and those items aren't covered by vehicle insurance. A light load in the trunk is generally fine. Two hard limits: the load can't push the vehicle overweight, and it can't block the rear glass. If either happens at pickup, an overweight charge applies — the driver will tell you before loading, not after.
Can the price change after I book?
Only if the vehicle at pickup isn't the vehicle we quoted. The two usual cases: it turns out to be non-running, or it's overweight — typically because it's packed with belongings or blocking the rear glass. Both carry the fees shown at quoting, and the driver flags it at pickup before loading. Ship the car the way you described it and the number holds.
How many vehicles can you move at once?
Our loads carry one to ten vehicles, and we run multiple loads. Dealers and families relocating with two or three cars are everyday work for us.
Where do you operate?
All 48 contiguous states. Our core lanes run the East Coast — the Northeast down through the Carolinas, Georgia, and Florida — so that's where our schedule is densest. National routes are available; they may take a little longer to slot in.